Q1: How can I track my order?
A1: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the courier's website.
Q2: How do I choose the right shoe for my sport or activity?
A2: It's important to select a shoe that is designed for the specific demands of your activity. You can find detailed descriptions and recommendations for each shoe type on our website. If you need further assistance, our customer support team can provide personalized advice based on your needs.
Q3: Can I return shoes if they don't fit properly?
A3: Yes, you can return shoes within 30 days of purchase, provided they are in unworn condition and in the original packaging. Please refer to our returns policy on the website for complete instructions.
Q4: Does offer shoes for special foot conditions?
A4: Yes, we offer shoes with various support options for conditions like flat feet, high arches, and overpronation. Please consult our product filters or speak with our customer support for guidance on selecting a shoe that offers the right support for you.
Q5: How do I maintain and clean my shoes?
A5: To maintain the longevity of your shoes, clean them with a soft-bristled brush and mild soap. Avoid machine washing and drying, as this can damage the shoe's construction. Detailed care instructions are available on our website.
Q6: Do you offer a warranty on your shoes?
A6: Yes, we provide a 6-month warranty against manufacturing defects. If you experience an issue with your shoes, please contact our customer service for assistance.
Q7: How do I know what size to order?
A7: We have a sizing chart available on our website that correlates your foot measurements to the appropriate shoe size. For the best fit, measure your feet at the end of the day when they are at their largest.
Q8: Do you have a loyalty program for frequent shoppers?
A8: Yes, we offer a loyalty program that rewards customers with points for purchases, reviews, and referrals. These points can be redeemed for discounts on future purchases.
